Plans & Billing
How Levain plans, metered usage, and spend controls work.
Levain bills two things: a monthly plan fee and metered usage. Each plan includes a monthly credit allowance that covers usage as your agents run; once it's spent, further usage draws from a prepaid balance you top up. The plan fee is charged directly to your saved card. Every model call your agents make is recorded and visible per run, so you can always trace a charge back to the work that caused it.
Plans
There are three plans:
- Free — the Levain agent, full stop. No building, no template or managed-agent adoption — those start on Team.
- Team — build and run your own agents, with unlimited live agents. Team is a single plan with a credit ladder: pick how many credits you want each month and the fee scales to match, with a better rate as you go up.
- Enterprise — everything in Team, plus agents and integrations built with our team and enterprise-grade controls.
See the pricing page for current allowances, fees, and what each plan includes.
Credits are the unit your agents' work is metered in. The allowance refreshes each calendar month and unused credits don't roll over; usage beyond it draws from a prepaid balance you top up. Top-ups buy credits at the pay-as-you-go rate and never expire; every plan includes credits at a better rate, improving as you size up. With Bring Your Own Key — available on Team and up — your credits stretch much further.
New workspaces start on Free. Upgrading to Team, or changing your Team size, is self-serve under Settings → Billing → Plan and takes effect immediately — the fee is charged to your saved card right away, then each month. Downgrades and Enterprise go through support.
Billed through Shopify
Workspaces that install Levain from the Shopify App Store are billed through Shopify, not by card — Shopify App Store policy requires it. Plan selection and changes happen on Shopify's hosted plan page, not under Settings → Billing; the fee shows up on your Shopify bill instead of a Levain invoice. Settings → Billing reflects this with a "Billed through Shopify" badge and a link to manage the plan on Shopify. Uninstalling the app (or cancelling in Shopify) drops the workspace to Free.
Metered usage
As your agents run, their model calls are metered in credits. Your monthly allowance is spent first; only usage beyond it draws from your prepaid balance. The usage page breaks this down — remaining credits for the month, and the cost and credits for every agent and run — so a charge always traces back to the work behind it.
Work Levain does to run the platform itself, like keeping your knowledge base up to date, is on us and never metered. You're billed for your own agents, the builder when you use it, and any managed agents you adopt.
With Bring Your Own Key (Team and up), you pay your provider directly for tokens and your credits cover the remaining costs of running your agents.
Compute is metered per run for its execution time, with one addition: an agent
flagged interactive keeps its machine warm between conversations, and that
held time is billed by the hour at the compute rate. The hold is bounded so it
can't run away: keep_warm_minutes after the conversation's last activity (120
by default), at most three conversations per agent, never while a run is
executing, and it stops when the workspace runs out of credit or reaches its
spend cap. See
Run Lifecycle.
Monthly fees
The plan fee is charged directly to your saved card, separate from the usage balance — so a usage limit or an empty balance never affects it:
- Team carries a monthly fee that scales with the size you pick; Free has none.
- It's charged immediately when you upgrade, then on the same day each month.
- Sizing up mid-cycle applies the larger allowance at once and bills the prorated difference right away.
- If a charge fails, we retry for a few days; if it still can't be collected, the workspace returns to Free.
For Shopify-billed workspaces this section doesn't apply — Shopify handles the charge, retries, and cancellation itself.
Spend controls
Two independent knobs, both under Settings → Billing:
- Extra usage credits — caps usage beyond your plan's included credits each calendar month. At 0 (the default) agents pause when the month's plan credits run out, until the month rolls over or you allow extra usage. Set a number of credits to let agents keep working past the allowance, drawing on your credit balance up to that limit; leave it blank to remove the cap. Plan fees never count against it. The usage page shows progress against it.
- Auto top-up — recharges the credit balance from your saved card when it falls below a threshold, so a busy agent doesn't stall mid-task. Pair it with an extra usage limit above 0, since agents only draw on the balance once extra usage is allowed.
When the balance runs out, agents pause and you're notified; work resumes as soon as credit lands. A turn already in flight is allowed to finish — Levain accepts overshooting by one turn rather than killing in-progress work. A machine kept warm for an interactive agent is released on the next sweep.
Invoices
Every top-up produces a real invoice, listed under Settings → Billing → Invoices with PDF downloads. Business details (address, tax IDs) shown on invoices are configured on the same page.